Create seamless IVR experiences

Nuance Call Steering greets customers with a personalized message, or a simple “How can I help you?”, and allows them to describe their needs in their own words.

Using advanced Natural Language Understanding (NLU) capabilities, Call Steering recognizes the customer’s intent and automatically navigates them to the most appropriate service area—creating faster, more convenient experiences for customers, and reducing the need for agent-assisted transfers.

IVR routing with Nuance Call Steering

Get callers where they need to go, faster with intuitive IVR routing.


Convenient IVR navigation that delights customers

Nuance Call Steering acts as the front door to your Conversational IVR to simplify navigation, accelerate resolution, and free up agents to handle complex cases.